Shipping Policy

At Freakspell.com, we are committed to providing you with a fast, clear, and secure shipping experience. This policy outlines all essential information regarding processing times, delivery methods, and shipping conditions for your order.

Shipping Zone

We ship exclusively within the United States.

Processing & Delivery Times

• Fast processing: All orders are prepared within 1–2 days (Monday to Sunday).
• Estimated delivery time: Once dispatched, your order will arrive within 4–5 business days, meaning 5–7 business days from the date of purchase.
• Cut-off time: Orders placed before 16:00 (GMT-7) are processed and shipped the same day.Orders placed after this time are dispatched on the next business day.

Shipping Costs

• Free shipping on all products.
• No code or minimum amount required — shipping is automatically included.

Shipping Method

• Carrier: All orders are shipped via DHL, offering secure delivery and a tracking number.
• Tracking: Once your order has been dispatched, you will receive an email with your tracking number so you can monitor your package at any moment.
• Delivery guarantee: If your order is lost or damaged during transit, we will handle the issue at no additional cost to you.

Order Tracking

You will automatically receive an email with your tracking number after dispatch.

You can check the status directly from our website or at dhl.com.

Returns or Issues With Your Order

• You have 14 days from the date of receipt to request a return, provided the product is unused and in its original packaging.
• Defective or damaged product?Contact us with a photo of the item and your order number. We will cover the return shipping cost and provide either a replacement or a refund, depending on the case.

Lost or Damaged Packages

If your package is lost in transit, please contact our Customer Service team immediately. We will work with the carrier to resolve the issue and provide a solution. If you receive a damaged package, please take a photo of the damage and contact our Customer Service team within 48 hours of receiving the product. We will guide you through the process of returning or exchanging the damaged item.

Notes

Shipping destination: We currently only ship to addresses within the United States.

Shipping standard: All products are free shipping

Cancelling an order: If you need to cancel an order, please contact customer service as soon as possible. Once the order has been shipped, it cannot be cancelled. In this case, please wait patiently for the order to be delivered and send us an email to contact us. We will actively resolve this issue.

Contact Information

If you have any questions about our shipping policy or the status of your order, you can reach our customer service team:

• Email: info@freakspell.com
• Phone: +1 307 357 7705
• Address: 1100 Bellamah Ave NW, Albuquerque, NM 87104, United States
• Customer service hours: Monday to Friday, 10:00 to 18:00 (GMT-7)