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Orders are generally processed within 1–2 business days (Monday to Sunday).
If you placed your order before 16:00 (GMT-7), it will be shipped the same day.
Orders placed during the weekend will be shipped on the next business day.
For more information, please refer to our Shipping Policy.
Yes, we ship exclusively within the United States.
For more information, please refer to our Shipping Policy.
Yes. Once your order has been shipped, you will receive an email with a DHL tracking number so you can follow your order in real time.
After completing your purchase, you will receive an order confirmation email with your order number.
If you do not receive it within 24 hours, please check your spam folder or contact us at info@freakspell.com.
After completing your purchase, you will receive an order confirmation email with your order number.
If you do not receive it within 24 hours, please check your spam folder or contact us at info@freakspell.com.
Deliveries are estimated to arrive within 4–5 business days after dispatch, which means a total of 5–7 business days from the purchase date.
Deliveries are made Monday to Friday, excluding public holidays.
For more information, please refer to our Shipping Policy.
If you receive a damaged item, please contact us within 24 hours of delivery and include a photo of the product.
If your order is incomplete or has not arrived, contact us within 7 days from receiving the shipping confirmation email.
For more information, please refer to our Refunds and Returns Policy.
To return an item, please contact us at info@freakspell.com, including your order number and the reason for the return.
Once your request is approved, we will send you a prepaid return label and detailed instructions, if applicable.
For more information, please refer to our Returns and Refunds Policy.
You have 14 days from the date you receive your order to return an item, provided it is unused, undamaged, and in its original packaging.
For more information, please refer to our Returns and Refunds Policy.
Once we receive and inspect your return, we will process your refund within 7 business days.
Refunds will be issued to the same payment method used during the purchase.
Return shipping costs will only be refunded if the item is defective or incorrect.
For more information, please refer to our Returns and Refunds Policy.
Custom or personalized items cannot be returned, unless they are defective or damaged.
If you receive a faulty or incorrect product, please contact us immediately so we can arrange a return or exchange at no extra cost.
For more information, please refer to our Returns and Refunds Policy.
If you receive a damaged item, please contact us within 24 hours of delivery and include a clear photo of the damage.
We will cover all return shipping costs and offer you either a replacement or a full refund.
For more information, please refer to our Returns and Refunds Policy.
Yes, you can cancel your order if it has not yet been shipped.
To cancel it, contact us immediately at info@freakspell.com.
If your order has already been shipped, you will need to follow the returns process after delivery.
For more information, please refer to our Order Cancellation Policy.
Contact Information
If you have any questions about our shipping policy or the status of your order, you can reach our customer service team:
- Email: info@freakspell.com
- Phone: +1 307 357 7705
- Address: 1100 Bellamah Ave NW, Albuquerque, NM 87104, United States
- Customer service hours: Monday to Friday, 10:00 to 18:00 (GMT-7)